AI Customer Support Automation
Automate customer service with AI-powered copilots and multi-agent workflows that resolve queries instantly. From ticket triage to personalized responses, we build enterprise-grade support AI that delivers accuracy, speed, and 24/7 availability.
The Impact Dashboard (Metrics)
Transform Support from a Cost Center to a Growth Engine
Customer support teams face growing volumes, rising expectations, and high operational costs. Traditional chatbots fail because they rely on rigid scripts.
We build Next-Generation Support AI using:
Enterprise LLM Copilots
Context-aware assistants that know your product inside out.
RAG Knowledge Retrieval
Answers grounded in your SOPs, not hallucinations.
Multi-Agent Orchestration
Specialized agents that triage, route, and resolve tickets autonomously.
Support Automation Capabilities
LLM-Powered Support Copilot
Multi-turn conversational assistant trained on your product knowledge, FAQs, and CRM data.
Multi-Agent Orchestration
Specialized agents for Triage, Classification, Routing, and Escalations.
Auto Ticket Summarization
Instant LLM-generated summaries for agents pushed directly to Freshdesk/Zendesk.
RAG Knowledge Retrieval
Retrieve accurate answers from manuals, SOPs, and troubleshooting guides without hallucination.
Automated Replies
Generate contextual replies for Email, Chat, and WhatsApp drafted for human
Smart Routing
Categorize & route tickets based on Urgency, Sentiment, or Customer Tier (SLA).
Multilingual Support
Real-time translation and interpretation in 50+ languages for global operations.
Voice-to-Text AI
Integrate voice support with Speech-to-Text (Whisper) + LLM reasoning.
CRM Integrations
Native connectors for Salesforce, Zendesk, HubSpot, Intercom, and Zoho.
Support Automation Capabilities
Tailored for High-Volume Industries
eCommerce & Retail
Order status, Refund queries, Product Q&A, Store locator.
FinTech & Banking
KYC assistance, Transaction help, Fraud Q&A, Compliance.
Healthcare
Patient inquiries, Appointment scheduling, Lab report Q&A.
SaaS
Onboarding help, API troubleshooting, Feature explanations.
Logistics
Shipment tracking, Delivery delays, Fleet inquiries.
Real Estate
Lead qualification, Property Q&A, Visit scheduling.
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Reduced resolution time by 47% and eliminated repetitive Tier-1 queries.
Achieved 34% increase in CSAT scores by offering native-language AI support.
Handled sensitive compliance queries with a fully private RAG system, reducing ticket volume by 40%.